How do I get started with IHC services? +
Fill out our online intake form or call (612) 900-2854. Our team will contact you within one business day to verify your authorization and get you enrolled. If you don't have authorization yet, we can help guide you through the process.
Do I have to pay for services? +
No. All IHC services are billed directly to Medicaid. You are never charged out of pocket for services authorized in your Support Plan or CSSP. IHC cannot ask for payment or a deposit of any kind.
What is the difference between CFSS and PCA? +
Both programs provide personal care funded by Medicaid. CFSS gives you more control and flexibility — you direct your care and IHC employs your worker. PCA is the traditional program. Your county case manager can help determine which is right for your situation.
Can I choose my own support worker? +
Yes. You can request a worker who speaks your language, is a specific gender, or has relevant experience. You can request a worker change at any time for any reason. Family members may also serve as your support worker in many cases.
What counties does IHC serve? +
IHC serves Hennepin, Ramsey, Anoka, Dakota, Washington, Scott, Carver, Wright, Sherburne, Isanti, Chisago, Stearns, Rice, and Goodhue counties. Call us at (612) 900-2854 to confirm your specific location.
Does IHC serve clients in languages other than English? +
Yes. IHC provides services in English, Somali, Oromo, Amharic, Arabic, and Spanish at no cost under Title VI of the Civil Rights Act. Call (612) 900-2854 and we will connect you with a staff member who speaks your language.
What if my worker does not show up? +
Call IHC immediately at (612) 900-2854. We will arrange a replacement worker and you will not lose your authorized hours. You have the right to reliable services every scheduled visit — contact us right away if there are any issues.
How do I apply for a job at IHC? +
Apply using our online Employee Application on this website. Requirements: age 18+, cleared DHS background study, and completion of required orientation training. Bilingual candidates are strongly encouraged to apply. Contact HR at nadia@inthomecare.com.
What is EVV and why does my worker clock in from my home? +
EVV (Electronic Visit Verification) is required by federal law for all Medicaid personal care services. Your worker must clock in and out from your physical location for every visit. If a worker clocks in from elsewhere, contact IHC immediately.
What insurance and waivers does IHC accept? +
IHC accepts Medical Assistance (Medicaid) and all major waiver programs including DD, BI, CADI, CAC, and Elderly Waiver. We work with UCare, Hennepin Health, HealthPartners, BluePlus, Medica, MSHO, and Itasca Medical.
